FAQ-DRB LOGISTIC SOLUTION
1How to link with Salla?
First, you must contact customer service to activate your account with Darb, then upon activation, follow the following steps:
- From the side control panel, click on Visit App Store.
- Select Browse Salla App Store.
- Search for Darb Logistics App and click on Install.
- Check the required permissions and click on Grant Permission.
Now your store has been successfully linked with your Darb account. Make sure to activate the account to benefit from our services.
2How to connect with ZID
First, you must contact customer service to activate your account with Darb, then upon activation, follow the following steps:
- From the store control panel, go to Settings.
- Select Shipping and Delivery Options.
- Search for DRB Shipping Companies.
- Choose the shipping company you want to activate and click on the company name.
FAQ-TRADERS
1Do you have refrigerated coverage?
Welcome. Yes, we offer refrigerated delivery services.
2What areas does refrigerated delivery services cover?
• Eastern Region: Dammam, Khobar, Jubail, Dhahran, Qatif, Saihat, Unayzah, Safwa, Al-Ahsa, Hofuf, Mubarraz, Al-Uyun.
• Southern Region: Abha, Khamis Mushayt, Ahad Rafidah.
• Qassim Region: Buraidah, Unayzah.
• Riyadh.
3How much are dry and refrigerated shipping rates?
Hello and welcome, thank you for your interest, prices depend on the number of monthly orders.
• Refrigerated delivery prices start from 18 riyals.
• Dry delivery prices start from 16 riyals.
For other inquiries, customer service: 0535496110 / 01152029.
4Do you offer pickup service from customer's premises?
Hello and welcome, thank you for your interest. Yes, shipments are received directly from your headquarters.
For other inquiries, customer service: 0535496110 / 011520299.
5What is the minimum number of shipments to receive?
Welcome, thank you for your interest. The minimum order is 4.
6Do you provide monthly or weekly shipment reports?
Yes, we provide weekly and monthly reports to help you keep track of your shipments.
7Are cash on delivery amounts transferred regularly?
Yes, the amounts are transferred regularly every 7 business days with reports sent.
8How often does the representative communicate with the customer?
The customer will be contacted 3 times within 3 days at different times to ensure receipt of the shipment.
FAQ-CUSTOMER
1When will my shipment arrive?
You can easily track your delivery date using the tracking link on our website. For other inquiries, customer service: 0535496110 / 0115202997.
2Where is my shipment now?
To know the current location of your shipment, use the tracking service available on the Darb website. For other inquiries, customer service: 0535496110 / 0115202997.
3I need to change the number or address, how do I do that?
You can contact the customer service team or inform the delivery representative directly. For other inquiries, customer service: 0535496110 / 0115202997.
4How do I track the status of my shipment?
Use the tracking link for your shipment available in the order details. For other inquiries, customer service: 0535496110 / 0115202997.
5I received the wrong product, what do I do?
Hello, we only provide delivery service. Please contact the store you ordered from to resolve the error.
6How do I edit the shipping address?